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You are here: The Lavender Touch|Terms



The material in this website is provided for your general information only. The Lavender Touch accepts no responsibility for loss occasioned as a result of reliance placed upon any parts of the contents of this website and makes no warranty as to the accuracy of any such information or content. Your use of this website is governed by the conditions below and by progressing beyond the home page you are deemed to accept those conditions.

Copyright and Reproduction Notices

Unless otherwise stated, all of the content of this website is copyright of The Lavender Touch. You may download to a local hard disk and print extracts from this website for your own personal use and information. You may duplicate downloaded extracts from this website to others for their personal use only. In particular, none of this website may be copied or incorporated into any other website, database, publication or other work in any form whatsoever.


While The Lavender Touch does its best to ensure that any other website it has links to contains responsible, authoritative and accurate information, it is not responsible for the content of those sites and any views expressed on other sites are not necessarily those of The Lavender Touch. In no event will The Lavender Touch be liable to you or any other person for loss or damage (whether direct, indirect, special or other) for any use of this website or of any site linked to it by means of hypertext or otherwise. The Lavender Touch reserves the right not to include particular information or to make certain links as it thinks fit.


The contract to supply goods by The Lavender Touch to its customers will be made when the Company debits the account of the customer. The Lavender Touch will e-mail the customer confirming the order made.


The Lavender Touch can deliver to any UK address, we aim to despatch every order in 3 working days.

Costs & Delivery Timescales

UK Mainland
Standard Delivery (3-5 working days) - cost 5.50


Customers have the right to cancel the contract. The period in which the customer can cancel the contract starts from the day the contract is initially made, and lasts until 7 working days from the day after receipt of the goods. In such cases, the purchase price including delivery and return postage cost will be refunded to the customer within 30 days, provided the goods are returned in a new and unused condition and in their original packaging.

Unfortunately, due to the nature of the product, we cannot accept goods which have been worn or labels removed, unless the product is found to be faulty.

The 30 day refund period will begin on the day the consumer has given notice to cancel the contract. This cancellation right is in addition to your right to reject goods if they are not of satisfactory quality, fit for their purpose or match their description.

You can exercise your right of cancellation by writing to us at

The Lavender Touch
Unit 1, Craft Centre
Scottish Borders

email to:


The prices payable for goods that you order are clearly set out in the web site. If, by mistake, we have priced an item erroneously, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.

Tax Charges

The Lavender Touch is not VAT Registered, VAT is not charged on product sales.

Back Orders

If your item is not in stock, we can order it in for you. On occasion where we don't have the item in stock we will contact you with the options to either wait for the item to come into stock, change your order to something similar or to cancel your order and accept a full refund.


When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.


Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

If you should have any complaints or questions about any aspect of this online shop or the products you have received please contact us at or write to us at:

The Lavender Touch
Unit 1, Craft Centre
Scottish Borders

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