Help our organization by donating today! All donations go directly to making a difference for our cause.
How much would you like to donate? As a contributor to Lavender Touch we make sure your donation goes directly to supporting our cause. Thank you for your generosity!
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Add 25% more to your donation at no cost to you. A Gift Aid declaration allows Lavender Touch to claim tax back on eligible donations. It means that for every £1 you donate to Lavender Touch we can claim back 25p, at no extra cost to you.We need name, address and postcode to claim the Gift Aid
By ticking the "Yes" box, I agree I would like Lavender Touch to reclaim the tax on all qualifying donations I have made, as well as any future donations, until I notify them otherwise. I understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year I may be asked to pay any difference. I understand that Lavender Touch will reclaim 25p of tax on every £1 that I give.
Gift Aid does not cost you a penny more, but can add an additional 25p to every £1 you donate. When Lavender Touch receives a donation from a UK taxpayer, we're entitled to claim an amount of tax (calculated at the basic rate of income tax in that year) paid on that donation. Once you have given your permission for us to do this on your behalf, there is no need for you to do anything else.
All that is required is that you must be a taxpayer and that would have paid or will pay sufficient Income and/or Capital Gains Tax to cover all the Gift Aid claimed on all your donations in that tax year. Please note that it is your responsibility to pay any difference.
The amount of tax we claim will be 25% of the total value of your donations in that tax year. Furthermore, if you are a higher taxpayer, you are also entitled to claim the difference between the basic rate which we will claim and the amount of tax you have actually paid. For further details on how you can do this, please contact your tax office. If your tax situation changes and your gifts will no longer be eligible for the Gift Aid scheme please contact us and we will amend your record accordingly.
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This policy details how we use and store your personal information here at The Lavender Touch, along with why that information is stored – and how we protect your privacy when doing so.
We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights.
It’s our aim to be 100% clear when collecting your information, and how we are going to use it.
We’re a charity providing products – and services such as tried-and-tested complementary therapies via the NHS – to help people living with cancer. A large percentage of money raised through our fundraising goes towards patient care, and we utilise personal information on a daily basis.
Our use of personal information allows us to operate in and around the Scottish Borders and to sell our products throughout the UK and Ireland (and beyond!) via our online store. This helps us support customers and patients – along with their loved ones – through all stages of their cancer journeys.
This policy is effective from 25th May 2018.
The Lavender Touch – a recognised Scottish charity (no. SC034713).
We collect and store information about you in a couple of different ways which we’re going to detail now.
You may get in touch with us to make a donation, arrange a fundraiser, become a volunteer, or buy our products direct from our online shop.
When you’re using our website, we also collect personal information using what’s known as cookies (see below) and other methods of tracking.
This means we’ll receive information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice.
For more details on the the information available to us through your device, check with your manufacturer or OS provider.
Your information may be passed onto us by third parties.
For example, when you buy one of our products through NoMoreGrapes, your details will be passed onto us so we can process and fulfill your order.
We may also use information from the sources detailed below:
Your privacy settings for social media platforms such as Facebook or Twitter might be set up so that you give us permission to access certain information from those platforms – for example, tagging us in a post or photo.
We may also collect information available from public sources such as company websites, public social media accounts, the electoral register and Companies House. This helps us to put together a more complete picture of someone’s interests and support of The Lavender Touch.
We store, collect and use the information detailed below:
We’ll use your personal information in the following ways:
We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.
Please note that we do reserve the right to disclose your information to third parties under the following conditions:
We may from time-to-time use information from external sources to keep our records updated. This includes sources such as the public electoral roll, and the post official national change of address database. We’ll only use sources we’re confident that you’re aware of and where you are fully informed of how your information may be accessed and used.
This helps us to ensure we never store duplicate records or preferences that are out-of-date – and also helps make sure we don’t contact you against your wishes (when you’ve explicitly asked us not to).
We want to give you full control of your data, and you may feel free to opt out from this activity at any time. To find out more, just contact us via email@example.com or give us a call on 01896 208255.
If you wish to let us know of a change in your contact details, similarly just get in touch via the phone number or email address above. We will update our records accordingly and appreciate you informing us of any changes.
The Lavender Touch has specific guidelines in place to determine how long we keep hold of your personal data. These are determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax of Gift Aid purposes.
According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us – which we will provide to you unless legal exceptions dictate otherwise.
If you wish to access your information, you may send a written request to Data Protection Officer at The Lavender Touch, Unit 1, Craft Centre, Tweedbank, Galashiels, Scottish Borders, TD1 3RU. Alternatively, you can email firstname.lastname@example.org.
It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
It’s your right to ask us to restrict the processing of some or all of your personal information if:
It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.
If we’re processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request we provide you or another service provider with that information in a digital or machine-readable format.
If we happen to be processing your personal information based on our own interests or for research or statistics, you have the right to object to your information being used in this way.
If we’re processing your information for the purposes of direct marketing, and you decide to object, we’ll stop processing your information as soon as possible.
You can exercise any of the above rights at any time. To do so, please contact Data Protection Officer at The Lavender Touch, Unit 1, Craft Centre, Tweedbank, Galashiels, Scottish Borders, TD1 3RU. Alternatively, you can email email@example.com.
It’s possible we may need to request further information and/or proof of your identity. However, all requests will be responded to within one month – unless we contact you to state otherwise.
Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances. For more details, it’s recommended that you check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.
Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before.
They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads performing.
Third party cookies set by The Lavender Touch:
We use Google Analytics to measure how people are using our website via cookies. This information then helps us improve our website for visitors. We may also use it to measure how effective our ads are, and allow relevant ads to be shown to people who have shown interest in specific sections of our website – or to exclude them from specific ad campaigns that won’t interest them.
There’s also a Google Analytics opt-out browser add-on which is available to install by clicking through to this external link. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google.
Shopify is a widely-used and secure ecommerce platform which we use to sell our therapeutic products and bamboo sleepwear. This helps to ensure your payment details are kept secure and your orders are managed in a professional, timely manner.
MailChimp is the world’s largest email automation service. We use MailChimp to send out any emails, including – but not exclusively – to promote our annual Wear Lavender to Work Day. We also use MailChimp to store our email list and monitor how recipients are reacting to emails (such as click and open rates) to gauge how we can improve in future.
HotJar is a popular analytics tool that shows us how visitors are using our website and which areas are most frequented by displaying what’s known as heatmaps. We also receive feedback via surveys this way, allowing us to improve your experience on our website and that you always find the information you need.
Please bear in mind that we may use additional cookies from third-party or analytics partners from time-to-time over the short-term to improve the effectiveness of our ads.
If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).
If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us via firstname.lastname@example.org or give us a call on 01896 208255.
You can also reach us by post:
The Lavender Touch
Unit 1, Craft Centre